Refund policy

Return & Exchange Policy

Dr. Pushp Arogyam Ayurvedam

Thank you for shopping with Dr. Pushp Arogyam Ayurvedam. We want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work.

Return Window

You can request a return or exchange within 3 days of receiving your order. Requests made after 3 days from the delivery date cannot be accepted.

Eligible Products

We accept returns of new products only. To qualify, a product must be:

  • Unused, unopened, and in its original condition
  • In its original packaging, with seals, labels, and tags intact
  • Returned with the invoice or proof of purchase

Products that have been opened, used, or damaged by the customer cannot be returned, unless they arrived defective.

Types of Returns Accepted

We accept returns for both:

  • Defective products: items that arrived damaged, broken, leaking, expired, or not working as described
  • Non-defective products: items you simply no longer want, provided they are new and unused

Exchanges

We accept exchanges. If you would like a different product, or a replacement for a defective or damaged item, tell us when you submit your request. Exchanges are subject to stock availability.

How to Return

Returns are accepted by mail only.

  1. Contact us within 3 days of delivery by email or phone (details below). Share your order number, the product name, and the reason for the return or exchange. For defective or damaged items, please attach clear photos.
  2. We will confirm your request and share the return address.
  3. Pack the product securely in its original packaging.
  4. Send it by mail or courier to the address we provide. Keep your tracking number or postal receipt until the return is complete.

Restocking Fee

We do not charge a restocking fee. Returns are free of any restocking cost.

Refunds

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5 business days and credited to your original payment method. Your bank or payment provider may take additional time to show the amount in your account.

Items Not Accepted

We may refuse a return if:

  • The request is made after the 3-day window
  • The product has been used, opened, or tampered with (except defective items)
  • The product is not in its original packaging
  • The returned item is different from the one originally shipped

Contact Us

For any questions about returns, exchanges, or refunds:

  • Email: [your email address]
  • Phone / WhatsApp: [your phone number]
  • Return address: [your full business address]
  • Business hours: [your working days and hours]

Dr. Pushp Arogyam Ayurvedam reserves the right to update this policy from time to time. The policy in effect at the time of your purchase applies to your order.